Xebra Holdings LLC ("Xebra," "we," "us," or "our") is a Michigan limited liability company based in the Kalamazoo/Battle Creek area. We provide SMS-based automation services — including missed-call-to-text, appointment booking, lead follow-up, and review request messaging — to home service businesses. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
We collect information you provide directly to us and information generated when you communicate with us or with businesses using our services:
We use the information we collect to:
Our services involve sending transactional text messages — such as replies to missed calls, appointment confirmations and reminders, follow-ups on service inquiries, and review requests. You will only receive text messages if you have initiated contact (for example, by calling or texting a business we serve) or otherwise provided consent to receive them.
Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message, or reply HELP for help. See our Terms & Conditions for full SMS program disclosures.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Beyond the above, we may share information only in these limited circumstances:
We do not sell your personal information.
We retain personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de-identify it.
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Our services are intended for adults and businesses. We do not knowingly collect personal information from anyone under 18.
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our services after changes take effect constitutes acceptance of the revised policy.
If you have questions about this Privacy Policy or how we handle your information:
Xebra Holdings LLC
Kalamazoo / Battle Creek, Michigan
Email: isaac@xebraholdings.com